LEARNER SUPPORT
Indonesia · Posted last week
- Location
- Jakarta
- Work mode
- Remote
- Employment type
- Full-time
- Level
- Junior
- Compensation
- IDR 8.500.000 - 9.600.000/month
- Support learners from onboarding to course completion.
- Handle enquiries via phone, email, SMS, and CRM.
- Maintain learner engagement and encourage course completion.
- Follow up with inactive learners and resolve their concerns.
- Update learner records and maintain data confidentiality.
- Collaborate with the team to improve learner satisfaction.
Requirements
- Strong communication and customer service skills.
- Empathetic, patient, and well-organised.
- Comfortable making outbound calls and handling enquiries.
- Good administrative skills and attention to detail.
- Able to work independently in a remote environment.
- Reliable internet connection and a suitable home workspace.